If for some reason you are unhappy with your order or it is not what you expected, please contact the Store within 14 days of receiving your order.

Unless your goods are faulty or you have been sent an incorrect item, you are responsible for the cost of returning the product to the Store. Returned stock must arrive in its original condition, along with any box or product packaging. Once received we will issue a refund back to your original payment method (credit card).

Unfortunately we are unable to offer a refund on pierced earrings unless they are faulty or you have received an incorrect item.

For any enquiries regarding refunds or exchanges please contact the Store via email: qagomastore@qagoma.qld.gov.au